Ordering and payment

Ordering, shipping costs and payment

The costs of shipping is calculated by weight and destination and is the same for the whole EU.
  • Shipping costs to The Netherlands are between € 4,50 and € 7,50. To Belgium between € 9,99 (not tracked) € 15,99 (tracked). Shipping is FREE to The Netherlands from €75 and Belgium from €100.
  • Shipping costs inside other EU countries are between € 9,99 (Non tracked) and € 15,99  (tracked shipment)  depending on weight and volume of your order.
  • Shipping costs outside the EU are between € 9,99 (Non tracked) and € 24,99 (tracked shipment) depending on weight and volume.

Actual shipping costs are calculated during the checkout procedure. You can decide to finalize your order, or not, during the ordering proces.
This way you can check the actual shipping costs first before you finalize the order.

We ship orders to everywhere within the European Union and export outside the EU to only USA, New Zealand, Australia, Canada, Swiss, United Kingdom and Norway.

Shipping of your order takes place after the payment is cleared by the bank. Cash on Delivery is not possible.
We have a real time stock system, this means as long as you can order the wanted amount of an article we have it on stock.

Companies outside The Netherlands, but within the EU, with a valid VAT number can order with Exemption from VAT by checking the "Business" box and the "Exemption from VAT" box during the ordering process and entering a valid VAT number which will be validated. If you do not check the "Exemption from VAT" box or forget to give a VAT number, or the VAT number is not valid, we will calculate an invoice with VAT. This will be a definite invoice which can NOT be changed afterwards.

For a delivery address outside the EU no VAT will be calculated on the invoice. So these orders will be VAT free.

Payment is possible by bank transfer, Paypal, iDeal (dutch banks), Belfius, Sofort banking and Bancontact/Mistercash. For customers located in the EU we recommend an international bank transfer which should be free of charge if you choose for shared cost (usually named SHA). You will receive the necessary IBAN en BIC/SWIFT codes for the money transfer through the e-mail after you have made your order.

There is a 0,35 + 3,4% charge for using Paypal. All the other payment methods are free of charge.

Processing & Shipping times

All deliveries are made using the standard postal delivery system in your country.

Make sure to add one business day to allow for processing when you place your order, in addition to the time it takes for the order to get to you once it has shipped. This time is usually about 5-10 business days within the EU but is often faster. This is different from country to country. 95% of our EU shipments arrives within a week after receiving your payment.

International shipments within the EU have usually no problems getting through customs. Shipping outside the EU can take a little bit longer due to customs but are most of the times processed quickly.

Note that for the EU there are virtually no import tariffs for loose electronic components, parts & PCBs.  However, you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. etc. This said, untill this day we never had this kind of problem shipping items within the EU. Shipping time outside the EU can take a little bit longer due to customs. Sometimes you will have to pay VAT or any other fees for importing goods.

Returning goods and garantee

We garantee that our products are of a good quality but If you are not satisfied with the products you can send them back to us. We accept returns of unopened kits and unused  products within 14 days of receipt. Contact us before returning any package!  Return shipment and cost is the responsibility of the customer. When we receive your return in good shape we will pay the order back to you except for the postal costs.